Thank you for your purchase! Your support is much appreciated.

You should receive the delivery instructions shortly. If you don't get our email after a couple of hours, please check your spam filter and junk email folders first, then let us know by writing to support {at} fastpictureviewer {dot} com. We check our email regularly during business hours and your request will be addressed quickly.

Do not forget to restart your computer after having installed the FastPictureViewer Codec Pack. Also make sure that thumbnail views are not disabled in the folder options, and that the current view mode is set to "Large" or "Extra large" icons (or "Thumbnail views" on Windows XP). It is best to ensure that only one handler is installed for a particular type of file. If you cannot get thumbnails to display readily, please make sure you don't have another similar Windows add-in installed, or an old manufacturer codec. The outdated Microsoft RAW Thumbnailer and Viewer add-in also needs to be removed to avoid conflicts.

Shall you run into any technical issue, you can reach us by email at support {at} fastpictureviewer {dot} com. Make sure you include your operating system type and version, as well as any relevant information for us to be able to understand and reproduce the issue.

Thanks again for your purchase, we hope you'll enjoy it. To not forget to check our professional image viewer: a free trial is available from this site.

The FastPictureViewer Codec Pack Team